Outsourced Customer Service
92% of consumers now read online reviews vs 88% in 2014.
88% of online shoppers incorporate reviews into their purchase decision.
Over half of young people, ages 18 to 34, say they trust online reviews more than the opinions of friends and family.
Level-1 Customer Service Management – 7 Days a Week, 365 Days a Year
There may be no other single factor — other than your Content and Reviews — that impacts product sales more than Customer Service. All things being equal, the seller with better Customer Service metrics will win the sale over another company. We maintain excellent Customer Service for our own products and our partners. Over our history, we have maintained a 99.4% lifetime Customer Service rating by actively monitoring and taking actions on our client’s behalf. Let us take this off your plate so you can manage the key areas of your business.
Amazon Answers Maintenance
Amazon Answers is an FAQ section that resides on each Amazon Detail Page. Some products can literally have dozens, if not hundreds, of questions from interested shoppers. The response and answers to these are critical to maintaining a high-converting Amazon Detail Page. Our Customer Service team responds to Amazon Answers with high efficiency, for your entire assortment.
The average Sales to Feedback ratio at Amazon is between 1-2%. When effectively and properly managed, this can be increased by up to 3x that ratio, which can have a dramatic impact on sales. We request feedback on your behalf for every order to continue building Seller and Product Reviews.
Amazon Automated Review System
We will install our own software system which will send positive Messages asking the customer if they are enjoying their purchase and inquire if there are any issues, and suggest that we encourage and enjoy their Feedback. We cannot ask the customer for a Positive Review: this would be a violation of the Amazon policies. However, you can suggest that you encourage Feedback. We send these messages periodically over several months to encourage Reviews. This program is installed automatically on your Listings about 1 week after your Listings are live.